Privacy & Cookie Policy
1. Introduction
KMC Cleaning is committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely.
This Privacy & Cookie Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, request a quotation or use our cleaning services.
By using our website, you agree to the practices described in this policy.
2. Information We Collect
Depending on how you interact with us, we may collect the following information:
- Name
- Company name
- Email address
- Telephone number
- Business address
- Information submitted through our contact forms
- Details about the cleaning services you require
- Website usage information collected through cookies and analytics
We only collect information that is relevant to providing our services and responding to your enquiries.
3. How We Use Your Information
We use your information to:
- Respond to enquiries
- Provide quotations
- Deliver our cleaning services
- Communicate regarding appointments and ongoing contracts
- Improve our website and customer experience
- Meet our legal and regulatory obligations
- Prevent fraud and maintain website security
We will never sell your personal information to third parties.
4. Cookies
Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.
Cookies may be used for:
- Essential website functionality
- Website performance and analytics
- Security
- User preferences
Where required, you will be asked to consent to non-essential cookies through our cookie banner.
You can control or delete cookies at any time through your browser settings.
5. Google Analytics
We use Google Analytics to understand how visitors use our website.
Google Analytics may collect information such as:
- Pages visited
- Time spent on the website
- Device type
- Browser
- General location
- Traffic source
This information is anonymised where possible and helps us improve our website and services.
6. Contact Forms
When you submit an enquiry through our website, we collect the information you provide so that we can:
- Respond to your enquiry
- Arrange quotations
- Discuss your cleaning requirements
- Provide customer support
We only retain this information for as long as necessary.
7. Marketing Communications
If you choose to receive marketing communications from us, we may occasionally send information about our services, promotions or company updates.
You can unsubscribe from marketing emails at any time by following the unsubscribe link or contacting us directly.
8. Sharing Your Information
We may share your information with trusted service providers where necessary to operate our business, including:
- Website hosting providers
- Email service providers
- IT support providers
- Website analytics providers
We only share information where necessary and ensure that appropriate safeguards are in place.
We may also disclose information where required by law.
9. Data Security
We take appropriate technical and organisational measures to protect your personal information from:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
Although we take reasonable precautions, no internet transmission can be guaranteed to be completely secure.
10. Data Retention
We only retain your personal information for as long as necessary to fulfil the purposes outlined within this policy or where required by law.
When your information is no longer required, it will be securely deleted or anonymised.
11. Your Rights
Under UK data protection legislation, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal data
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where consent is the legal basis for processing
- Lodge a complaint with the Information Commissioner’s Office (ICO)
12. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites and encourage you to review their own privacy policies before providing any personal information.
13. Contact Us
If you have any questions about this Privacy & Cookie Policy or how we process your personal data, please contact us using the details provided on our Contact page.
If you are not satisfied with our response, you have the right to contact the Information Commissioner’s Office (ICO).
14. Changes To This Policy
We may update this Privacy & Cookie Policy from time to time to reflect changes in legislation, our services or our website.
Please check this page periodically to ensure you are aware of any updates.
Last Updated: July 2026